Known Issues


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Blackboard 8 General Issues	Blackboard 8 Issues Firefox 3.0 Browser has Issues with Blackboard 8. Use the FireFox 2.0 versions until a fix is available. Missing Course Content Tools After importing your course you may find that there are tools missing within the edit view of a course content area, for example within a Modules area the Add Test option doesn't appear. A script is run by Computer Services to resolve this issue. However, in some cases after the script is run you still may need to turn on some tools back on. To Turn Blackboard Tools On/Off: Select Control Panel. Select Manage Tools under Course Options. Select Tool Availability. Select the box(es) next to the Tool you want on/off. (Note: A check mark will appear/disappear in the box(es).) Select Submit and then OK. Now, select Content Type Availability. Select the box/es next to the Content Type you want on/off. (Note: A check mark will appear/disappear in the box(es).) Select Submit, select OK, and then OK again. Icon Legend The icon legend appears off-screen. This happens in some views of the Grade Center. This also affects students. If students click on My Grades and then the Icon Legend, they have no way of seeing what the icons mean. This is listed as a known bug and Blackboard is working on a resolution. Wireless Connections Students may have problems with getting bounced out of quizzes or exams because of losing their internet connection. This seems to be more common now with the increased use of Wireless Internet Connections. Wireless connections aren't always reliable because they tend to get interrupted easier than a “hard wired” connection. We STRONGLY ADVISE students not to use a wireless connection while taking quizzes, tests, mid-terms, final exams, etc., and have suggested that if possible, it is better if they use a "hard wired" connection to limit the chances that they will loose an Internet connection while in the middle of taking an assessment. Blackboard Issues in General Blackboard and Microsoft 2007 Issues (htm) Naming Files Any filename that has dashes, space between each word or any special characters. should not be used when naming your attached files in Blackboard. If you use this method your attachments may show up as blank pages when opened. Remember to keep filenames limited to 8 characters and as one word using lowercase. Printing Issues Printing from IE 7.0 browser (PDF) Prevent students from printing test (PDF) Tips for preventing cheating Problems with testing using IE browser (PDF) Problems Opening New Office 2007 Documents Download the converter (PDF) Testing Quiz timer does not show up in IE 7.0 browser (PDF) Accessing a Quiz using IE 7.0 browser (PDF Text Box Editor Problem Internet Explorer 7 has been tested and rated as compatible with the Blackboard 7.0 However end users must add the Blackboard web address to their list of trusted sites in Internet Explorer 7. If Blackboard is not in the list of trusted sites, the Visual Text Box Editor will not function correctly. The formatting and content controls will appear, but the text box itself will appear broken. Text Box Problem (PDF) \| back \|
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\| Home \| Distance Learning \| Contact Us \| Blackboard FAQ \| Help Desk \|
Blackboard 8 General Issues	Blackboard 8 Issues Firefox 3.0 Browser has Issues with Blackboard 8. Use the FireFox 2.0 versions until a fix is available. Missing Course Content Tools After importing your course you may find that there are tools missing within the edit view of a course content area, for example within a Modules area the Add Test option doesn't appear. A script is run by Computer Services to resolve this issue. However, in some cases after the script is run you still may need to turn on some tools back on. To Turn Blackboard Tools On/Off: Select Control Panel. Select Manage Tools under Course Options. Select Tool Availability. Select the box(es) next to the Tool you want on/off. (Note: A check mark will appear/disappear in the box(es).) Select Submit and then OK. Now, select Content Type Availability. Select the box/es next to the Content Type you want on/off. (Note: A check mark will appear/disappear in the box(es).) Select Submit, select OK, and then OK again. Icon Legend The icon legend appears off-screen. This happens in some views of the Grade Center. This also affects students. If students click on My Grades and then the Icon Legend, they have no way of seeing what the icons mean. This is listed as a known bug and Blackboard is working on a resolution. Wireless Connections Students may have problems with getting bounced out of quizzes or exams because of losing their internet connection. This seems to be more common now with the increased use of Wireless Internet Connections. Wireless connections aren't always reliable because they tend to get interrupted easier than a “hard wired” connection. We STRONGLY ADVISE students not to use a wireless connection while taking quizzes, tests, mid-terms, final exams, etc., and have suggested that if possible, it is better if they use a "hard wired" connection to limit the chances that they will loose an Internet connection while in the middle of taking an assessment. Blackboard Issues in General Blackboard and Microsoft 2007 Issues (htm) Naming Files Any filename that has dashes, space between each word or any special characters. should not be used when naming your attached files in Blackboard. If you use this method your attachments may show up as blank pages when opened. Remember to keep filenames limited to 8 characters and as one word using lowercase. Printing Issues Printing from IE 7.0 browser (PDF) Prevent students from printing test (PDF) Tips for preventing cheating Problems with testing using IE browser (PDF) Problems Opening New Office 2007 Documents Download the converter (PDF) Testing Quiz timer does not show up in IE 7.0 browser (PDF) Accessing a Quiz using IE 7.0 browser (PDF Text Box Editor Problem Internet Explorer 7 has been tested and rated as compatible with the Blackboard 7.0 However end users must add the Blackboard web address to their list of trusted sites in Internet Explorer 7. If Blackboard is not in the list of trusted sites, the Visual Text Box Editor will not function correctly. The formatting and content controls will appear, but the text box itself will appear broken. Text Box Problem (PDF) \| back \|
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