Frequently Asked Questions
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How do I know what steps I should take after registering for an online class.

How do I know what kind of computer or other hardware I will need?

You’ll need access to a computer, a printer, a connection to the Internet, and BCCC student email. The BCCC library computer lab is available for online classes if you do not have a computer at home. System Requirements.

How do I register for an online course?

The same procedures for taking a traditional seated class apply to all online classes as well. For information about a specific class, contact the instructor or the admissions office.

How do I know if I can get Financial Aid?

Financial aid recipients enrolled in Internet courses follow the same procedures regarding registration and purchase of text books as do recipients enrolled in traditional classes. Contact the Financial Aid office for more information.

How do I know if I have to come on campus?

Campus visits may be required for orientation, registration, testing, or if you need to see your instructor. Some instructors will require that you attend an instructor/class orientation on campus for each online class. Orientation information is located on the BCCC website.

How do I know what the procedures are in place for proctored testing?

Always check with your instructor. For more information refer to Proctored Testing Procedures.

How do I know if an online orientation is required?

 All NEW online students must complete an Assessment & Orientation Process by the first day of class. Check course listings to see if additional orientation is required.

How do I know if I have to take the online assessment?

ALL NEW BCCC online students are required to successfully complete the online assessment and email it to by the first day of class. (Requires Microsoft Word) This assessment will test your computer skills on downloading and opening a file, inserting text to a file, saving a file to a directory, or flash drive, sending email, and attaching a file to that email. You must have Microsoft Word to complete this assessment. You will receive an email confirmation that we have received your assessment.

How do I know when my course(s) will be available to me?

Your course is available the first day of class for that semester. If you registered late access to your course may be temporarily delayed.

How do I know if I need to buy a textbook or other material or software?

Most courses require a textbook. Any books, materials or software needed to support the course you are taking can be purchased from our campus bookstore. Your instructor will inform you about specific requirements. Microsoft Word is required for all Blackboard classes. Some classes require additional software.

How do I know who to get help from if I have a problem?

The instructor for each course is the primary contact for questions or problems related to coursework. Use email or the telephone to get in touch with an instructor. If you need to schedule an appointment for hands-on assistance, contact your instructor for an appointment.

Try to determine if the problem is with your equipment or your Internet Service Provider. If you need further help contact Tricia Woolard at 252-940-6312, Penny Sermons at 252-940-6243 or Saundra Pinkham 252-940-6354.

How do I know what my instructors email address is?

The instructor's email address may be found on the online course listings page or on the faculty and staff contact page. You will have to use your personal email account until the first day of class.

How do I find out what my grade is?

Students who participate in online courses receive a grade just as they would in a traditional class. Instructors use the Blackboard gradebook to post grades.

How do I know what the URL for Blackboard is?  

You may access the Blackboard server at or access it from the BCCC website at and then click on the Blackboard logo or the drop down box and click on Blackboard.

How do I know what my Username and Password for Blackboard is?  

Your Username is your  last name + first initial + middle initial + 2-digit birth month + 2-digit day-of-birth.
Example: For John Q. Public born 01/23/1991 the username would be publicjq0123

Your Password is the last six digits of your social security number.

How do I learn more about the Blackboard software environment?

In your Blackboard course click on the "Getting Started Guide" button on the left hand side. .  

How do I access my student email account?

BCCC offers all curriculum students an email account to use while registered with the college. Click on Student Email for more information on accessing your BCCC student email account. Your email account should be available after you have completed the registration process.

How do I attach a file to my email from within blackboard?

In your Blackboard course you will click on the "Tools" button and then the "Send Email" link. Select one of the user options. Type your email subject and message and then click on the attach file button and browse out to your file and select it. It is always good practice to send the email to yourself for confirmation.


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