Student Support

If you encounter issues accessing or using Canvas, try the following troubleshooting tips or contact support.

Review Your Login Information

1. Make sure you are using the correct credentials.
   • Use your full BCCC email address: first name + middle initial + last 4 digits of your student ID + @live.beaufortccc.edu (ex. [email protected])
   • Use the initial password provided in your BCCC Login Credentials email (sent from BCCC’s Admissions Office to the email address used to apply).
2. If this doesn’t work, reach out to IT Support.
   • Email: [email protected]
   • Phone: 252-940-6300

Use a Compatible Computer
For best performance, it is recommended to use a computer five years old or newer with at least 1GB of RAM.

Use a Supported Browser
For best performance, log in to Canvas using one of the following browsers:

• Chrome
• Firefox
• Edge
• Safari

Update Your Browser
You should always use the most current version of your preferred browser. Your browser will notify you if there is a new version available. Use the Canvas browser checker to see if your browser meets requirements.

Clear Cache and Cookies
If you have upgraded your browser, but are still having trouble, try logging out of Canvas and clearing your browser’s cache and cookies.

Accessibility
BCCC is committed to ensuring all members of our community, including people with disabilities, can easily access Canvas course content. To learn about supported screen reader and browser combinations, please see the Canvas accessibility standards.

Support

• Kate Purvis, Director of Distance Learning
• Paula Cox, Assistant Canvas Administrator
• Email: [email protected]
• Phone: 252-940-6247
• After Hours Support: 24/7 HelpDesk